"At Summit Properties, we have polled our residents yearly for over 20 years. Having a sound resident feedback program has allowed us to maximize resident satisfaction and our properties' performance. Switching to SatisFacts, and having them build a customized appraisal program, has provided us with many benefits over our past written survey programs. Their program is non-intrusive to our corporate and property staffs, which has been a problem in the past. We found that with participation so high, we no longer needed to hold parties and offer incentives to try and increase responses. The rollout was infinitely easier and we had our final reports in our hands in just 30 days, a third of the time that past programs took. Their statistically valid methodologies and support really mattered because it meant we could finally have confidence that the results were representative. Lastly, SatisFacts provided much more than just research...their summary reporting, consulting and planning support made it easy for all levels of our organization to create sound, actionable plans."

Randall M. Ell
President
Summit Management Company

SatisFacts
is a proud member of:
NAA
NAA

Customer Satisfaction and Retention

Customer Satisfaction Studies – For Vendors/Service Providers and Apartment Associations
A powerful tool for vendors and service providers to use, to evaluate property management company client satisfaction. Use the findings to provide the focus and rationale for sound customer relationship management plans. Identify issues so as to: enhance your "product," services, service and value; increase satisfaction and retention; include favorable satisfaction survey statistics in marketing efforts.

For apartment associations, SatisFacts offers a two phased satisfaction survey: a Member Web Survey; an Associate Member Web Survey. The former evaluates program demand and interest, association perceptions, participation with associations, competition, and satisfaction. The objectives are to permit associations to: enhance education programs and value; increase member satisfaction and retention; increase membership appeal. The latter is intended to provide findings that the association can use to enhance associate member satisfaction and retention.